At The Gileteen (www.thegileteen.com), we aim to provide our customers with the best quality furniture and home décor products. We understand that sometimes things might not go as planned, and we offer a clear and fair return, refund, and cancellation policy to make the process as smooth as possible.

Store Information:

• Address: Near Bharmi Petrol Pump, Kamla Nagar, Jodhpur, Rajasthan (342008)
• Email: care@thegileteen.com
• Phone: +91-63787-05004

Reasons for Return/Refund:

We accept returns/refunds for the following reasons:

• Damaged or Dead on Arrival
• Manufacturing Defect or Expired Product
• Incorrect or Incomplete Product

We do not accept returns/refunds for:

• No Longer Need the Product
• Any Other Reason

General Return Terms:

1. Return Window: A return can be requested within 7 days of delivery.
2. Warranty: If the product is under warranty, the warranty period and terms will apply in case of damage or defect.
3. Image Submission: A clear image of the product is required to initiate a return.
4. Pickup and Refund: The product will be picked up within 3 days of the return request. Refunds will be processed after the product is picked up.
5. Cancellation of Return Request: If the customer does not allow product pick-up within 7 days after the return request, the return request will be canceled.
6. Refund Mode: Refunds will only be processed in the original mode of payment. Usually It will take 7 to 10 business days. 

Category-Specific Return Terms:

1. Furniture:

• Exclusions:
  • No returns for cushions.
  • No returns for wood finish, grains, or knots in wood furniture.

2. Furnishings:

• Exclusions:
  • No returns for loose/cut threads in fabrics.
  • No returns for fabric thickness unless there is a discrepancy with the website listing.
• Packaging: The original packaging and tags must be retained.

3. Kitchen:

• Exclusions:
  • No returns for wood finish, grains, or knots in wood furniture.
• Packaging: The original packaging and tags must be retained.

4. Dining:

• Exclusions: No specific exclusions. The original packaging and tags must be retained.

5. Bar:

• Exclusions:
  • No returns for wood finish, grains, or knots in wood furniture.
• Packaging: The original packaging and tags must be retained.

6. Garden:

• Exclusions:
  • No returns for natural plants, flower pot leakages, or color combinations in decor.
• Packaging: The original packaging and tags must be retained.

7. Kids:

• Exclusions:
  • No returns for wood finish, grains, or knots in wood furniture.
• Packaging: The original packaging must be retained.

8. Bed & Bath:

• Exclusions:
  • No returns for loose/cut threads in fabrics, or thickness discrepancies.
  • No refunds for used towels and bathrobes.
• Packaging: The original packaging and tags must be retained.

9. Lamps:

• Exclusions:
  • No returns for chandeliers and lamps due to lack of assembly service.
  • Bulbs must be procured by the customer.
• Packaging: The original packaging and tags must be retained.

10. Décor:

• Exclusions:
  • No returns for wood finish, grains, or knots in wood furniture.
  • No returns for frames in posters unless there is a discrepancy with the website.
  • No returns for the look or polish in vintage products.
• Packaging: The original packaging and tags must be retained.

11. Housekeeping:

• Exclusions: No returns for shape and size unless there is a discrepancy with the website.
• Packaging: The original packaging must be retained.

12. Hardware & Electricals:

• Exclusions: No returns for lack of installation service by third-party vendors (e.g., chimneys).
• Packaging: The original packaging must be retained.

Cancellation Policy:

• Orders can be canceled before dispatch. Once the order is shipped, cancellations are no longer possible.
• For any cancellations, please contact us at care@thegileteen.com or +91-63787-05004.

We value your satisfaction and strive to ensure that your shopping experience at The Gileteen is seamless and enjoyable. If you have any further questions regarding our Return, Refund, and Cancellation Policy, feel free to reach out to our customer support.